FAQ’s for Pininfarina Hybrid Smartwatch 

How do I set up my Pininfarina hybrid smartwatch for the first time? 

To set up your hybrid smartwatch, begin by charging it using the provided cable. Once charged, download the Pininfarina Hybrid Smartwatch companion app from your device’s app store. Launch the app and follow the on-screen prompts to pair your smartwatch with your smartphone or tablet via Bluetooth. Complete the setup process within the app, which includes selecting preferences and granting necessary permissions. 

(HOW-TO | App installation | Pininfarina-HybridwatchByGlobics)

What devices and operating systems are compatible with the Pininfarina smartwatch? 

The Pininfarina smartwatch is compatible with iOS devices running iOS 16 or later and Android devices running Android 11.0 or later. 

(Pininfarina Hybrid Watch Companion App | Luxury Hybrid Watch for Men (pininfarina-hybridwatchbyglobics.com)

How do I pair my smartwatch with my smartphone or tablet? 

To pair your smartwatch with your smartphone or tablet, open the Pininfarina companion app on your mobile device. Navigate to the device pairing section and select “Pair a New Device.” Follow the on-screen instructions to establish a Bluetooth connection between your smartwatch and your device.

How do I charge my smartwatch, and how long does the battery last? 

Connect the provided magnetic charging cable to the watch’s charging port. The battery life typically lasts up to 20 days on a single 60 min charge, though actual duration may vary depending on usage patterns. Battery life can be extended up to 30 days using the low power mode setting.

What features and functions does the Pininfarina smartwatch offer? 

The Pininfarina smartwatch boasts a variety of features, including notifications for calls and messages, fitness tracking (including steps, heart rate, sleep, ECG, Spo2, stress, activity tracking and much more). 

What do I do if my hybrid smartwatch is not syncing with my smartphone? 

If your smartwatch isn’t syncing properly, start by verifying that Bluetooth is enabled on both your smartwatch and your smartphone and check that the watch is visible on the paired devices on your smartphone. Should the issue persist, consider restarting both devices and attempting to reconnect. If further assistance is needed, consult our comprehensive troubleshooting guide found here.

How do I update the firmware or software on my smartwatch? 

You can easily update the firmware or software on your smartwatch via the Pininfarina companion app. Connect your smartwatch to the app and check for available updates within the settings menu under “my devices” by selecting your device. Follow the on-screen instructions to complete the update process. Please note that your watch will need a minimum of 50% battery level to check for new or update its firmware.

How can I track my fitness and health data with the smartwatch? 

To monitor your fitness and health data, wear your smartwatch throughout the day. The watch will automatically collect data, including step count, heart rate, and sleep patterns. You can access and analyze this data in the companion app on your smartphone or tablet. 

Is my smartwatch water-resistant, and what does its water resistance rating mean? 

The Pininfarina smartwatch is designed to be water-resistant up to 50 meters (5 ATM). This means it can endure splashes, rain, and even brief submersion in water. However, it’s important to avoid pressing the watch’s buttons while underwater, and always ensure the watch is completely dry before connecting it to the charger to prevent any potential damage. 

How do I navigate and use the smartwatch’s interface and controls? 

To navigate and use your smartwatch’s interface and controls, consult the user manual for detailed instructions. Generally, you can interact with the watch using its crown, buttons, or gestures, depending on the model. The manual will provide specifics on functions. 

What should I do if my smartwatch encounters technical issues or malfunctions? 

If your smartwatch experiences technical issues or malfunctions, first consult the troubleshooting section in the user manual. Common issues like connectivity problems, screen glitches, or unresponsive buttons may have simple solutions listed there. If the problem persists, please reach out to our customer support team for further assistance (support@pininfarina-hybridwatchbyglobics.com)  

(PMH01A-Installation-and-Operating-Instructions-20230711.pdf (pininfarina-hybridwatchbyglobics.com)) 

How can I clean and maintain my smartwatch? 

  • To clean and maintain your smartwatch, follow these steps: 
  1. Wipe the screen and case with a soft, lint-free, slightly damp cloth. 
  2. Avoid using harsh chemicals, abrasive materials, or submerging the watch in water. 
  3. Remove the watch from the charger promptly once fully charged. 
  4. Regularly update the watch’s software through the companion app to ensure optimal performance. 

What is the warranty policy for the Pininfarina smartwatch, and how do I make a warranty claim? 

The warranty policy for your Pininfarina smartwatch is detailed in the user manual or on our website. To make a warranty claim, please contact our customer support team (support@pininfarina-hybridwatchbyglobics.com). Be prepared to provide proof of purchase, details of the issue, and your contact information. 

Where can I find the user manual for my smartwatch? 

You can download the user manual for your smartwatch from our official website. The manual contains detailed information on usage, troubleshooting, and maintenance. 

(PMH01A-Installation-and-Operating-Instructions-20230711.pdf (pininfarina-hybridwatchbyglobics.com)) 

How do I pair additional devices or accessories with my smartwatch? 

To pair additional devices with your smartwatch, open the companion app, navigate to the pairing section by tapping your profile name at the top of the home screen.  From there press add new device and follow the on-app instructions.  

Can I change the bands or straps on my smartwatch? 

Yes, you can change the bands or straps on your smartwatch to suit your style by a simple mechanism on the back of each strap.  You can purchase compatible replacement bands from authorized retailers or our website. 

How do I enable or disable notifications on my smartwatch? 

You can customize notifications by opening the companion app on your smartphone or tablet. Navigate to your specific device under My Devices in the settings menu, then Reminders & Alerts to choose which notifications to receive. Alternatively, you can also update you notification preferences on the watch under Notify then selecting Allow or Mute.  

Is my data secure on the Pininfarina smartwatch and companion app? 

We take data security seriously. Your personal data is protected and handled in accordance with privacy regulations. Review our privacy policy, accessible on our website and within the companion app, for detailed information on how we safeguard your data. 

How can I contact Pininfarina customer support for further assistance? 

  • You can contact Pininfarina customer support through the following methods: 
  1. Email (to be answered within 24 hours): support@pininfarina-hybridwatchbyglobics.com 
  2. Please be sure to include a detailed account of your need and any available images to further help with assistance. 
  3. Website: https://pininfarinaprd.wpenginepowered.com/contact-us/